Refund policy

Returns & Exchanges

You may request a return or exchange within 30 days of receiving your order. Items must be new and unused.

To start a return, email customerservice@lovedcandlecompany.com with your order number and the item you would like to return. Please wait for approval and return instructions before sending anything back.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service and keeping your shipping receipt.

Personalized & Custom Candles

Personalized and custom candles are final sale and cannot be returned or exchanged for a change of mind. If your order arrives damaged, defective, or incorrect, please contact us so we can help.

Damaged, Defective, or Incorrect Items

Please email customerservice@lovedcandlecompany.com with your order number, a description of the issue, and clear photos of the item and packaging.

We will review the issue and work with you to arrange an appropriate replacement or refund. Please keep the item and packaging until you receive instructions from us.

Refunds

Once we receive and inspect your return, we will email you to let you know whether your refund has been approved.

Please allow at least 7 days after we receive your return for processing. Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to post the refund.

Questions?

Refund policy

Join our mailing list